This integration allows for evidence stored in Evidence.com application to be viewed in SAFE.
To begin using the Evidence.com integration first log in to SAFE with an Org Admin account and go to Settings -> Organization.
At the bottom of the page are settings for turning on and setting up the integration.
Evidence.com Integration Settings
There are 3 fields whose values must be populated:
Agency Id - also known as your Partner ID, this is the unique id of your Evidence.com agency
Client Id - this is the unique id of the API client
Secret - this is the password used to authenticate to Evidence.com
These values can be obtained from Evidence.com by creating an API Access Client.
Alternate Workflow (no case use) - if this option is enabled, the viewing of evidence will be based on the ID field in the evidence area versus items related to the case.
This should only be used if you know that you are storing the case number in the evidence ID field.
Note - this is not the typical use of the Evidence.com integration. Most users should keep this setting turned off.
Evidence in Evidence.com can be stored by using a Case or by storing the Case # in the evidence ID field.
If some of your Agency's Evidence.com cases are showing in SAFE and others are not, this is most likely the reason that is.
SAFE does not support using both methods at the same time.
You will also have to set up Permissions, an example of which is shown below:
Once the integration is set up, you can proceed to a case in SAFE. From the case Basic Info view you will now see a new tab for Evidence.com.
Click on the tab and the page will load with evidence related to the case you are viewing.