'Forbidden' Error Message
On March 5, 2019, we rolled out an update that fixes a security issue but from the user perspective seems to 'break' the system. If you are part of a organization with multiple offices, users are now getting a 'forbidden' message when viewing cases.
Cause: The user is not in the office to where the case belongs.
Why: Prior to this update we would show the case but then the user would have to navigate to that office to do anything with the case or items in the case.
Fix: We are working on a fix that will allow a much easier transition to the correct office when viewing a case. For now, just go to the office with which the case belongs and view the case.
FYI: This issue does NOT apply to Org Admins, only users outside of the Org Admin role.