SAFE Documentation Wiki

Overview

This documentation is designed to improve your overall experience with Tracker Products SAFE tracking software. Installation guides, suggestions for performing common functions, software updates and information on best practices can all be found in the files. If you are unable to locate information regarding a specific subject, please feel free to Contact the Tracker Products Support Team or by calling (866) 438-6565. We're always happy to help with any questions you might have.

General User Information

• Logging into SAFE - Overview, Authenticating / Forgot Password? / Password RESET - Overview, and Creating a shortcut on your desktop - Overview
• No CALs (Concurrent Access Licenses) available to get logged into SAFE? How to see who is using them - Overview
• Dashboard and Navigation (Nav) Menu - Overview
• Information Entry - Creating a Case, Creating a Person, and Creating an Item
• Searching for a Case(s) - Overview, and Cases found from a Search - Overview
• Search \ Case \ - Basic Info Tab, Persons Tab, Items Tab, and Actions Box
• Viewing and Editing an Item - Overview, Checking an Item in - Overview, and Checking an Item out - Overview
• Moving an Item - Overview, and Moving an Item from one Office or Org. to another - Overview
• Transferring Items - Overview
• Adding Items to a Container and Printing Container Labels etc. - Overview
• Item Disposition - Overview, and Undisposing an Item - Overview
• Duplicating Items - Overview, and Splitting Items - Overview
• Mass Update on Multiple Items - Overview, and Mass Update Custom Data (Forms) - Overview
• Adding an Item to another Case (1 Item belonging to multiple Cases) - Overview
• Removing an Item from a Case - Overview, and Changing an Item's Primary Case - Overview
• Search \ Case \ - Items Tab, Reports Box, Reports Box \ Persons, Export Box, and Menu Customization Box
• Search \ Case \ - Media Tab, Media Tab \ Media Storage Folders and Subfolders, Notes, and History Tabs
• Viewing Recent Cases - Overview
• Searching for Items - Overview, Items Found from a Search - All Items - Overview, and Items Found from a Search - Individual Items - Overview
• Editing an Item and Manage Cases - Overview
• Running a Report and Printing an Item Label - Overview
• Search \ Item View \ Item \ - Cases, Media, Notes, Tasks, Chain of Custody, Scan History, and History Tabs
• Searching for People - Overview, and People found from a Search - Overview
• Searching for - Disposals, Check-Ins, Check Outs, Moves, Transfers, Notes, Media, Tasks, and Exported Searches
• Using Quick Search to Find a Case - Overview
• Dashboard Icon and Creating Widgets - Overview, Creating a 'Currency Total' Widget over a Date Range - Overview, and Deleting Saved Searches - Overview
• Scan Icon - Overview
• Tasks - Overview
• Discrepancy Reports - Overview
• User Settings and Multi-Factor Authentication - Overview, Collapsing the Nav Menu - Overview, and Logging Out of the software (Shared Archive For Evidence) - Overview

Administrator Information

• Introduction, Submitting a Support Ticket, and General Information - Overview
• SAFE Quick Start Guide - Overview
• Before logging in for the first time - Overview, and Logging into SAFE (Shared Archive For Evidence) Overview,
• Case(s) Reassignment when an Employee leaves - Overview, and Employee Name Change (Marriage) - Overview
• Merging two Persons - Overview
• Settings \ Organization \ Tab - Overview, Required Case, Item, and Person Form Tabs - Overview,
• Settings \ Organization \ Item, Media, Notes, Custody, Checkout Reasons, Disposal Methods, Case Offense, and Person Types Tabs - Overview,
• Settings \ Organization \ Announcements Overview, Translation Overview, Field Settings Overview, On-Premise File Servers Overview, and IP Whitelisting Overview
• Settings \ Organization \ Auto Disposition Tab - Overview, and Allowed Media File Extensions Overview
• Settings \ Offices - Overview
• Settings \ Permission Groups - Overview, Office Based Permissions - Overview, and Location Based Permissions - Overview
• Settings \ User Groups - Overview
• Settings \ User Admin - Overview
• Settings \ Sessions - Overview
• Settings \ License Allocations - Overview
• Settings \ Workflows - Overview
• Tools \ Storage Locations \ Sorting Imported Storage Locations - Overview
• Tools \ Storage Locations \ Adding, Editing, Creating & Printing Labels for Storage Locations - Overview
• Tools \ Report Builder \ Creating Reports - Overview, Creating Labels - Overview, and Cloning Forms, Labels, and Reports - Overview
• Tools \ Custom Data (Forms) - Overview
• Tools \ Tags - Overview
• Tools \ Discrepancy Reports - Overview, and Creating a Manual Inventory Report from an Item Search - Overview
• Tools \ Random Audits - Overview
• Tools \ Data Update -
• Tools \ Data Import - Overview, and Importing Data - Details
• Logging Out of the software (Shared Archive For Evidence) - Overview

SAFE Mobile App Information - Under Construction

• Downloading and Logging into the SAFE Mobile App - Overview
• Mobile App Barcode Scanner Page - Overview
• Scanning Item Barcodes - Overview
• Performing Transactions - Overview
• Scanning a Storage Location Barcode - Overview

Frequently Asked Questions

• See some of the most common questions we get.
• Not getting SAFE Emails? - Overview
• How to Clear your Cache and perform a Hard Reload - Overview

System Updates

• Version 70/71, Released on 11/21/2019 Details
• Version 68/69, Released on 10/15/2019 Details
• Version 67.1.003, Released on 10/15/2019 Details
• Version 67, Released on 9/4/2019 Details
• Version 65/66, Released on 8/6/2019 Details
• Version 64, Released on 6/26/2019 Details
• Version 63, Released on 6/9/2019 Details
• Version 62, Released on 6/3/2019 Details
• Version 61, Released on 5/9/2019 Details
• Version 60, Released May 2019 Details
• Version 59, Released May 2019 Details
• Version 58, Released April 2019 Details
• Previous System Updates Details

Training Videos and Webinars

• Advanced Searching, Automatic Disposition, Media and On-Premise File Servers, Security Options (IP Whitelisting, MFA), and Tasks

• 8/22/2018 SAFE Webinar - Account Usage, Contains option, Merging Persons, Grid View Customization, Tabs (meaning of numbers), Tags (why use?), Storage Locations only show what a User has access to, Meaning of SAFE

• 9/12/2018 SAFE Customization Webinar - Disable standard fields, Translation file, Changing standard drop downs, Custom Data (Forms) (Vehicle example), Can I really collect too much data?, Question: Setup for Make, Model and SN, Grid Customization, Reporting, Questions

• 8/21/2019 SAFE Container Webinar - How to create and effectively use Containers in SAFE.

Technical Information

• API Infrastructure - Overview
• Hardware Manuals and more for Zebra and Socket handheld scanners and Zebra printers - Details
• Multi Factor Authentication - SAML Connectivity OR Google Authenticator
• Topaz Signature Pad (supported Model: T-S460-HSB-R) Details
• Safe Security Whitepaper The source for all information security, compliance, disaster recovery, encryption, etc.
• On premise Install Guide

Legal Information

• Current EULA 2019 End User License Agreement