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SAFE Documentation Wiki

Overview

This documentation is designed to improve your overall experience with Tracker Products SAFE tracking software.
Installation guides, suggestions for performing common functions, software updates, and information on best practices can all be found in the files.
If you are unable to locate information regarding a specific subject, please feel free to email the Tracker Products Support Team.
We're always happy to help with any questions you might have!

General User Information

Administrator Information

  • Introduction, Submitting a Support Ticket, and General Information - Overview
  • SAFE Quick Start Guide - Overview
  • Before logging in for the first time - Overview, and Logging into SAFE (Shared Archive For Evidence) Overview,
  • Case(s) Reassignment when an Employee leaves - Overview, and Employee Name Change (Marriage) - Overview
  • Merging two or more Persons - Overview
  • Settings \ Organization \ General \ Org Settings Tab - Overview, Translation Tab - Overview, Auto Disposition Tab - Overview, and Announcements Tab - Overview
  • Settings \ Organization \ General \ IP Whitelisting Tab - Overview, On-Premise File Servers Tab - Overview, and Allowed Media File Extensions Tab - Overview
  • Settings \ Organization \ Fields & Forms Settings \ Field Settings Tab - Overview, and Required Case, Item, and Person Form Tabs - Overview,
  • Settings \ Organization \ Dropdown Options \ Case Offense Types, Item Categories, Person Types, Media Categories, and Notes Categories Tabs Overview,
  • Settings \ Organization \ Item Transactions \ Checkout Reasons, Custody Reasons, Disposal Methods, Verification Settings, and Expected Return Date Notifications - Overview
  • Settings \ Offices - Overview
  • Settings \ Permission Groups - Overview, Office Based Permissions - Overview, and Location Based Permissions - Overview
  • Settings \ User Groups - Overview
  • Settings \ User Admin - Overview
  • Settings \ Sessions - Overview
  • Settings \ License Allocations - Overview
  • Settings \ Workflows - Overview
  • Tools \ Storage Locations \ Adding, Editing, Creating, Moving, and Printing Labels for Storage Locations - Overview
  • Scan \ Storage Location Move (also a Container Move) - Overview
  • Tools \ Report Builder \ Creating Reports - Overview, Creating Labels - Overview, and Cloning Forms, Labels, and Reports - Overview
  • Tools \ Custom Data (Forms) - Overview
  • Tools \ Tags - Overview
  • Tools \ Discrepancy Reports - Overview, and Creating a Manual Inventory Report from an Item Search - Overview
  • Tools \ Random Audits - Overview
  • Tools \ Data Importer - Overview, and Importing Data - Details
  • Logging Out of the software (Shared Archive For Evidence) - Overview

Mobile App Information

  • Mobile App System Updates - Details
  • Downloading and Logging into the SAFE Mobile App - Overview
  • Mobile App Barcode Scanner Page - Overview
  • Scanning Item Barcodes - Overview
  • Performing Transactions - Overview
  • Scanning a Storage Location / Container Barcode - Overview
  • Other Functions of the SAFE Mobile App - Overview
  • Finding a Case - Overview

Frequently Asked Questions

  • See some of the most common questions we get.
  • Not getting SAFE Emails? - Overview
  • Technical overview of the Login Email Warning - Overview
  • How to Clear your Cache and perform a Hard Reload - Overview

System Updates

  • Version 101, Released on 2/21/2022 - Details
  • Version 100, Released on 1/18/2022 - Details
  • Version 99 Hot Fixes - Details
  • Version 99, Released on 10/1/2021 - Details
  • Version 98, Released on 9/9/2021 - Details
  • Previous System Updates - Details

Training Webinars

  • 8/22/2018 - SAFE - Account usage, Contains option, Merging Persons, grid view customization, Tabs (meaning of numbers),
    What are Tags and why should I use them, Storage Locations only show what a User has access to, and the meaning of SAFE

  • 9/12/2018 - Customization - Disabling standard fields, Translation file, changing standard drop downs, Custom Data (Forms) vehicle example,
    Can I really collect too much data?, Question: Setup for Make, Model and SN, grid customization, reporting, and questions

  • 2/3/2022 - SAFE - New Features - Expungement, multiple Case Officers in a Case, Tasking, manipulating Notes, Scan Page functionality,
    Tagging and Permission Groups, new look on the Settings page, and sharing Media.

Technical Information

Legal Information