Overview
This documentation is designed to improve your overall experience with Tracker Products SAFE tracking software. Installation guides, suggestions for performing common functions, software updates and information on best practices can all be found in the files. If you are unable to locate information regarding a specific subject, please feel free to
Contact the Tracker Products Support Team or by calling (866) 438-6565. We're always happy to help with any questions you might have.
Administrator Information
- Introduction, Submitting a Support Ticket, and General Information -
Overview
- Before logging in for the first time - Overview
- Logging into the software (Shared Archive For Evidence)
Overview
- User Lockout and IP Address Blocking - Overview
- Settings \ Organization \ Tab - Overview,
Required Case, Item, and Person Form Tabs - Overview,
- Settings \ Organization \ Item, Media, Notes, Custody, and Checkout Reasons, Disposal Methods, Case Offense, and Person Types Tabs - Overview,
- Settings \ Organization \ Announcements Overview,
Translation Overview, Required Fields Overview, On-Premise File Servers Overview, and IP Whitelisting Overview
- Settings \ Organization \ Auto Disposition (Tab) - Overview
- Settings \ Offices - Overview
- Settings \ Storage Locations \ Sorting Imported Storage Locations - Overview
- Settings \ Storage Locations \ Adding, Editing, Creating & Printing Labels for Storage Locations - Overview
- Settings \ Custom Data (Forms) - Overview
- Settings \ Permission Groups - Overview,
Office Based Permissions - Overview, and Location Based Permissions - Overview
- Settings \ User Admin - Overview
- Settings \ User Groups - Overview
- Settings \ Data Import - Overview
- Settings \ Sessions - Overview
- Settings \ License Allocations - Overview
Frequently Asked Questions
General User Information
- Logging into SAFE - Overview, Authenticating / Forgot Password? / Password RESET - Overview, and Creating a shortcut on your desktop - Overview
- Dashboard and Navigation (Nav) Menu - Overview
- Information Entry - Creating a Case, Creating a Person, and Creating an Item
- Searching for a Case(s) - Overview, and Cases found from a Search - Overview
- Search \ Case \ - Basic Info Tab,
Persons Tab, Items Tab, and Actions Box
- Viewing an Item - Overview, Checking an Item in - Overview, and Checking an Item out - Overview
- Moving an Item - Overview, and Moving an Item from one Office or Org. to another - Overview
- Transferring Items - Overview
- Item Disposition - Overview, and Undisposing an Item -
Overview
- Duplicating Items - Overview, and Splitting Items - Overview
- Mass Update on Multiple Items - Overview
- Adding an Item to another Case (1 Item belonging to multiple Cases) - Overview
- Removing an Item from a Case - Overview, and Changing an Item's Primary Case - Overview
- Search \ Case \ -
Items Tab, Reports Box, Reports Box \ Persons, Export Box, and Options Box
- Search \ Case \ - Media Tab,
Media Tab \ Media Storage Folders and Subfolders, Notes, and History Tabs
- Viewing Recent Cases - Overview
- Searching for Items - Overview, Items Found from a Search - All Items - Overview, and Items Found from a Search - Individual Items - Overview
- Editing an Item and Manage Cases - Overview
- Running a Report and Printing an Item Label - Overview
- Search \ Item View \ Item \ - Cases, Media,
Notes, Tasks, Chain of Custody, Scan History, and History Tabs
- Searching for People - Overview, and People found from a Search - Overview
- Searching for - Disposals,
Check-Ins, Check Outs, Moves, Transfers, Notes, Media, Tasks, and Exported Searches
- Using Quick Search to Find a Case -
Overview
- Dashboard Icon and Creating Widgets -
Overview, Creating a 'Currency Total' Widget over a Date Range - Overview, and Deleting Saved Searches - Overview
- Scan Icon - Overview
- Tasks - Overview
- Discrepancy Reports - Overview
- User Settings and Multi-Factor Authentication - Overview, Collapsing the Nav Menu - Overview, and Logging Out of the software (Shared Archive For Evidence) - Overview
System Updates
- Sprint 31 Release on Tuesday 12/12/2017 Details
- Sprint 30 Release on Thursday 11/16/2017 Details
Training Videos
- Advanced Searching, Tasks, Security Options (IP Whitelisting, MFA), Media and On-Premise File Servers, and Automatic Disposition Index of Links
Technical Information