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Frequently Asked Questions

Auto Disposition

Q: If an active case comes up for review but that User (Case Officer) is no longer with us and his profile has been disabled, where will SAFE send his case review notification?

A: Even if the user is inactive it will still send a notice to that user. You need to change the Case Officer to another user. You can do a search for all cases belonging to this user and Mass Update them to another user.