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Clear Cache & Hard Reload

First, note the version that you are currently running. The version can be found in the lower right hand portion of any page in the application.

Old Version Number

Chrome

Option 1:

Hold down Ctrl and click the Reload button

Option 2:

Hold down Ctrl and press F5

Option 3:

In Chrome please follow these steps in order to clear cache and perform a hard reload.

In the upper right part of your browser, there are 3 vertical dots. Click the dots, then choose More Tools, and finally Developer Tools.


Now, go to the refresh button in the upper left part of your browser. Right-click and choose Empty Cache and Hard Reload.


Confirm that the last digit of the version has incremented.

New Version Number


At this point you may also choose to clear your Cookies and Site Data when exiting Chrome.
To do this, once again, click the 3 vertical dots in the top right-hand corner of Google Chrome and click Settings.


Next, under Privacy and Security, click Site Settings.


Next, click Cookies and Site Data.


Finally, make sure the slider is turned ON in the Clear cookies and site data when you quit Chrome row.

Now, upon exiting Chrome, your Cookies and Site Data will be cleared.


Internet Explorer 11

First, we strongly suggest you do not use IE11 and instead use Chrome, Edge or Firefox, for exampleFirefox.
But ifIf you must,must thenuse goIE, here are 3 ways to clear cache:

Option 1:

Hold the Ctrl key and press the F5 key

Option 2:

Hold the Ctrl key and click the Refresh button

Option 3:

Go to the settings cog in the upper right portion of the browser and choose Internet Options.

Internet Options

In the Internet Options dialog, from the General Tab, choose Delete in the Browsing History section.

Delete Browsing History

Now delete as illustrated below.

Delete

Firefox

In Firefox, this is pretty simple. Here are 2 ways to clear cache.

Option 1:

  • Hold down Ctrl, Shift and the ‘R’ key.

Option 2:

  • Hold down Ctrl and press F5