Dashboard Icon and Creating Widgets
Nav Menu » Dashboard
1. Click Dashboard from the Nav Menu on the left-hand side of the screen. This will take you to the Dashboard screen you can personalize by creating Widgets (shortcuts relating to saved searches), or by copying Widgets that have already been created by other Users.
2. You can customize/personalize this screen with multiple Widgets (shortcuts relating to saved searches) that will save you time by minimizing the need to perform repeated searches. Click the Add Widget box, then select from the drop-down menu of pre-made Widgets you want to add. You now have a personalized screen of Widgets (shortcuts/saved searches) to choose from. To ‘refresh’ a Widget, click the two arrows forming a circle in the Widget box. To rename a Widget, click the icon that looks like a star. Finally, to close a Widget, click the ‘x’ in the box of that particular Widget.
3. If none of the pre-made Widgets are what you require, you may create your own. From the Dashboard screen, do a Search on Cases, Items, or People. Enter your parameters and then click the Save box to Save that Search. Next, from your Dashboard, click the Add Widget box.
Then scroll down the list and click Statistics.
The Widget 1 box will then appear. Rename the Widget 1 box by clicking the icon that looks like a star, then give it a name of your choosing.
Next, click the blue circle with the plus symbol in it, and the Add Statistic page will appear.
Give your Statistic Widget a Title. Next, click the Saved Search field and choose from one of your saved searches. Then select a Field, Function and possibly Format and click Save (these will be auto-populated for you, so all you really need to do is click save). Your newly created Widget will then appear on your Dashboard. A Green checkmark denotes you’re seeing All Offices in your Organization. A Red checkmark denotes you’re not seeing All Offices in your Organization.