Overview
This documentation is designed to improve your overall experience with Tracker Products SAFE tracking software. Installation guides, suggestions for performing common functions, software updates and information on best practices can all be found in the files. If you are unable to locate information regarding a specific subject, please feel free to
Contact the Tracker Products Support Team or by calling (866) 438-6565. We're always happy to help with any questions you might have.
General User Information
- Logging into SAFE - Overview, Authenticating / Forgot Password? / Password RESET - Overview, and Creating a shortcut on your desktop - Overview
- Dashboard and Navigation (Nav) Menu - Overview
- Information Entry - Creating a Case, Creating a Person, and Creating an Item
- Searching for a Case(s) - Overview, and Cases found from a Search - Overview
- Search \ Case \ - Basic Info Tab,
Persons Tab, Items Tab, and Actions Box
- Viewing and Editing an Item - Overview, Checking an Item in - Overview, and Checking an Item out - Overview
- Moving an Item - Overview, and Moving an Item from one Office or Org. to another - Overview
- Transferring Items - Overview
- Item Disposition - Overview, and Undisposing an Item -
Overview
- Duplicating Items - Overview, and Splitting Items - Overview
- Mass Update on Multiple Items - Overview, and
Mass Update Custom Data (Forms) - Overview
- Adding an Item to another Case (1 Item belonging to multiple Cases) - Overview
- Removing an Item from a Case - Overview, and Changing an Item's Primary Case - Overview
- Search \ Case \ -
Items Tab, Reports Box, Reports Box \ Persons, Export Box, and Menu Customization Box
- Search \ Case \ - Media Tab,
Media Tab \ Media Storage Folders and Subfolders, Notes, and History Tabs
- Viewing Recent Cases - Overview
- Searching for Items - Overview, Items Found from a Search - All Items - Overview, and Items Found from a Search - Individual Items - Overview
- Editing an Item and Manage Cases - Overview
- Running a Report and Printing an Item Label - Overview
- Search \ Item View \ Item \ - Cases, Media,
Notes, Tasks, Chain of Custody, Scan History, and History Tabs
- Searching for People - Overview, and People found from a Search - Overview
- Searching for - Disposals,
Check-Ins, Check Outs, Moves, Transfers, Notes, Media, Tasks, and Exported Searches
- Using Quick Search to Find a Case -
Overview
- Dashboard Icon and Creating Widgets -
Overview, Creating a 'Currency Total' Widget over a Date Range - Overview, and Deleting Saved Searches - Overview
- Scan Icon - Overview
- Tasks - Overview
- Discrepancy Reports - Overview
- User Settings and Multi-Factor Authentication - Overview, Collapsing the Nav Menu - Overview, and Logging Out of the software (Shared Archive For Evidence) - Overview
Frequently Asked Questions
Administrator Information
- Introduction, Submitting a Support Ticket, and General Information -
Overview
- Before logging in for the first time - Overview,
and Logging into SAFE (Shared Archive For Evidence) Overview,
- Case(s) Reassignment when an Employee leaves - Overview,
and Employee Name Change (Marriage) - Overview
- Merging two Persons - Overview
- Case Level Permissions - Overview
- Settings \ Organization \ Tab - Overview,
Required Case, Item, and Person Form Tabs - Overview,
- Settings \ Organization \ Item, Media, Notes, Custody, Checkout Reasons, Disposal Methods, Case Offense, and Person Types Tabs - Overview,
- Settings \ Organization \ Announcements Overview,
Translation Overview, Required Fields Overview, On-Premise File Servers Overview, and IP Whitelisting Overview
- Settings \ Organization \ Auto Disposition Tab - Overview,
and Allowed Media File Extensions Overview
- Settings \ Offices - Overview
- Settings \ Storage Locations \ Sorting Imported Storage Locations - Overview
- Settings \ Storage Locations \ Adding, Editing, Creating & Printing Labels for Storage Locations - Overview
- Settings \ Custom Data (Forms) - Overview
- Settings \ Permission Groups - Overview,
Office Based Permissions - Overview, and Location Based Permissions - Overview
- Settings \ User Admin - Overview, and
User Groups - Overview
- Settings \ Data Import - Overview, and
Importing Data - Details
- Settings \ Sessions - Overview, and
License Allocations - Overview
- Settings \ Tags - Overview
- Settings \ Report Builder \ Creating Reports - Overview,
Creating Labels - Overview, and Cloning Forms, Labels, and Reports - Overview
- Discrepancy Reports - Overview, and
Creating a Manual Inventory Report from an Item Search - Overview
- Logging Out of the software (Shared Archive For Evidence) - Overview
System Updates
- Sprint 42 Release on Wednesday 8/21/2018 Details
- Sprint 41 Release on Wednesday 7/25/2018 Details
- Sprint 40 Release on Wednesday 6/29/2018 Details
- Sprint 39 Release on Wednesday 6/20/2018 Details
- Sprint 38 Release on Wednesday 5/30/2018 Details
- Sprint 37 Release on Wednesday 5/16/2018 Details
- Sprint 36 Release on Thursday 4/27/18 Details
- Sprint 35 Release on Wednesday 4/11/18 Details
- Sprint 34 Release on Tuesday 4/2/18 Details
- Sprint 33 Hot Fixes Details
- Sprint 33 Release on Tuesday 3/13/18 Details, and Video Presentation Case Level Permissions
- Sprint 32 Minor bug fixes
- Sprint 31 Release on Tuesday 12/12/17 Details
- Sprint 30 Release on Thursday 11/16/17 Details
Training Videos and Webinars
- Webinars: 8/22/2018 SAFE Webinar - Account Usage, Contains option, Merging Persons, Grid View Customization, Tabs (meaning of numbers), Tags (why use?), Storage Locations only
showsshow what a User has access to, Meaning of SAFE
Technical Information