Items Found from a Search - All Items
After you have run a Search for an Item, a list of Items will appear. You can an Add Item(s) to this list by clicking the Add Item box (explained in the Creating an Item section), or highlight the Item(s) you’re interested in by clicking the small box next to the View box. You may also click on the Actions, Reports, Export, or Options boxes for more choices (explained in the previous Search \ Case \ Items Tab section).
If more Items appear than are shown on the screen, when you scroll down through the Items, the Header Title Row will 'freeze'.
Clicking the Actions box provides you with a list of choices.
For example, if you select multiple Items, you may Add a Note to Selected Items which will attach a Note to all of the Items you've selected.