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Not Getting SAFE Emails (Email Block)?

One of the most common problems we deal with are Users not receiving emails from the automated email system. The SAFE system will often send emails to users for:

  • Initial account creation & verification
  • Email reset
  • Password reset
  • Tasks
  • Other various functions

So what do you do if you are not getting these emails?

  1. Check your Spam filter to see if the emails are in there. If yes, generally you can right click on the email and set to 'Not Spam'.
  2. All emails come from do_not_reply@trackerproducts.com. Make sure you create a contact in your email system to approve this email address.
  3. You might need to talk with your IT Department and ask them to whitelist emails from do_not_reply@trackerproducts.com or even allow emails from our Amazon host with the domain amazonses.com.

If all of these steps are followed you should be able to receive emails from our system.