SAFE Documentation Wiki
OverviewThis documentation is designed to improve your overall experience with Tracker Products SAFE tracking software.
Installation guides, suggestions for performing common functions, software updates, and information on best practices can all be found in the files.
If you are unable to locate information regarding a specific subject, please feel free to email the Tracker Products Support Team.
We're always happy to help with any questions you might have!
General User Information
- Logging into SAFE, Authenticating / Forgot Password? / Password RESET, and Creating a shortcut on your desktop
- No CALs (Concurrent Access Licenses) available to get logged into SAFE? How to see who is using them
- Dashboard and Navigation (Nav) Menu
- Information Entry - Adding a Case, Adding a Person, and Adding an Item
- Searching for a Case(s), and Cases found from a Search
- Search \ Case \ - Basic Info Tab, Persons Tab, Items Tab, and Actions Box
- Viewing and Editing an Item, Checking an Item in, and Checking an Item out
- Moving an Item, and Moving an Item from one Office or Org. to another
- Transferring Items
- Adding Items to a Container and Printing Container Labels etc.
- Item Disposition, and Undisposing an Item
- Duplicating Items, and Splitting Items
- Mass Update on Multiple Items, and Mass Update Custom Data (Forms)
- Adding an Item to another Case (1 Item belonging to multiple Cases)
- Removing an Item from a Case, and Changing an Item's Primary Case
- Search \ Case \ - Items Tab, Reports Box, Reports Box \ Persons, Export Box, and Menu Customization Box
- Search \ Case \ - Media Tab, Media Tab \ Media Storage Folders and Subfolders, Notes, and History Tabs
- Case Level Permissions
- Viewing Recent Cases
- Searching for Items, Items Found from a Search - All Items, and Items Found from a Search - Individual Items
- Editing an Item and Manage Cases
- Running a Report and Printing an Item Label
- Search \ Item View \ Item \ - Cases, Media, Notes, Tasks, Chain of Custody, Scan History, and History Tabs
- Searching for People, and People found from a Search
- Searching for - Disposals, Check-Ins, Check Outs, Moves, Transfers, Notes, Media, Tasks, and Exported Searches
- Using Quick Search to Find a Case
- Dashboard Icon and Creating Widgets, Creating a 'Currency Total' Widget over a Date Range, and Deleting Saved Searches
- Scan Icon
- Discrepancy Reports
- User Settings and Multi-Factor Authentication, and Logging Out of SAFE
- Introduction, Submitting a Support Ticket, and General Information
- SAFE Quick Start Guide
- Before logging in for the first time, and Logging into SAFE (Shared Archive For Evidence),
- Case(s) Reassignment when an Employee leaves, and Employee Name Change (Marriage)
- Merging two or more Persons
- Settings \ Organization \ General \ Org Settings Tab, Translation Tab, Auto Disposition Tab, and the Announcements Tab
- Settings \ Organization \ General \ IP Whitelisting Tab, On-Premise File Servers Tab, and the Allowed Media File Extensions Tab
- Settings \ Organization \ Fields & Forms Settings \ Field Settings Tab, and the Required Case, Item, and Person Form Tabs,
- Settings \ Organization \ Dropdown Options \ Case Offense Types, Item Categories, Person Types, Media Categories, and Notes Categories Tabs,
- Settings \ Organization \ Item Transactions \ Checkout Reasons, Custody Reasons, Disposal Methods, Verification Settings, and Expected Return Date Notifications
- Settings \ Offices
- Settings \ Permission Groups, Office Based Permissions, and Location Based Permissions
- Settings \ User Groups
- Settings \ User Admin
- Settings \ Sessions
- Settings \ License Allocations
- Settings \ Workflows
- Tools \ Storage Locations \ Adding, Editing, Creating, Moving, and Printing Labels for Storage Locations
- Scan \ Storage Location Move (also a Container Move)
- Tools \ Report Builder \ Creating Reports, Creating Labels, and Cloning Forms, Labels, and Reports
- Tools \ Custom Data (Forms)
- Tools \ Tags
- Tools \ Discrepancy Reports, and Creating a Manual Inventory Report from an Item Search
- Tools \ Random Audits
- Tools \ Data Importer, and Importing Data
- Logging Out of the software (Shared Archive For Evidence)
Mobile App Information
- System Updates
- Downloading the SAFE Mobile App and Logging in
- Information Entry - Adding a Case, Adding a Person, and Adding an Item
- Searching for Cases
- Barcode Scanner Page, Scanning Item Barcodes, Scanning a Storage Location / Container Barcode, and Performing Transactions
- Other Functions
Frequently Asked Questions
- See some of the most common questions we get.
- Not getting SAFE Emails?
- Technical overview of the Login Email Warning
- How to Clear your Cache and perform a Hard Reload
- 1/19/2017 - Searching - Advanced Searching
- 8/22/2018 - SAFE - Account usage, Contains option, Merging Persons, grid view customization, Tabs (meaning of numbers),
What are Tags and why should I use them, Storage Locations only show what a User has access to, and the meaning of SAFE
- 9/12/2018 - Customization - Disabling standard fields, Translation file, changing standard drop downs, Custom Data (Forms) vehicle example,
Can I really collect too much data?, Question: Setup for Make, Model and SN, grid customization, reporting, and questions
- 8/21/2019 - Containers - How to create and effectively use Containers in SAFE.
- 2/26/2020 - Mobile App - How to use the SAFE Mobile App.
- 12/2/2020 - Auto Disposition - What is Auto Disposition, how can it help me, and how can I set it up in SAFE?
- 2/3/2021 - Custom Data (Forms) - How to create Custom Fields, and attach and use them.
- 3/31/2021 - Creating Custom Reports - How to create Custom Reports in SAFE.
- 5/12/2021 - User Settings and Multi-factor Authentication (MFA) - How to configure User Settings and set up MFA using Google Authenticator in SAFE.
- 7/7/2021 - Admin Level Widget Creation on the Dashboard - How to create Saved Searches and put them into a Widget that resides on the Dashboard.
- 9/8/2021 - Storage Locations - How to set up, apply Permissions to, and Move if needed
- 11/10/2021 - Discrepancy Reports and Random Audits - What are Discrepancy Reports, when and why should you use them, and how can you run them?
- 2/3/2022 - SAFE - New Features - Expungement, multiple Case Officers in a Case, Tasking, manipulating Notes, Scan Page functionality,
Tagging and Permission Groups, new look on the Settings page, and sharing Media.
- Apache Log4j Vulnerability does not affect SAFE - Details
- API Infrastructure - Overview
- Data Import Services and Requirements - Details
- Evidence.com Integration Information - Overview
- Fluid Data Import / Export and Time Conversion Issues - Details
- Hardware Manuals and more for Zebra and Socket handheld scanners and Zebra printers - Details
- Multi Factor Authentication - SAML Connectivity OR Google Authenticator
- On-Premise Installation Specs - Details
- On-Premise Pre-Install Guide - Install Guide
- RMS Integration Information - Overview
- RMS Integrations -
Central Square(Gwinnett PD Georgia)
Central Square(Gwinnett PD Georgia) Testing
Central Square(Larimer County Colorado)
Keystone (no documentation avail.)
- Safe Security Whitepaper - The source for all information security, compliance, disaster recovery, encryption, etc.
- Baseline Questionairre - Security response provided to a federal client.
- Topaz Signature Pad (supported Model: T-S460-HSB-R) - Details
- Zebra Printers Unable to Print after Installing June/July 2021 Microsoft Windows Update - Details
- Current EULA - 2020 End User License Agreement