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SAFE Documentation Wiki


This documentation is designed to improve your overall experience with Tracker Products SAFE tracking software. Installation guides, suggestions for performing common functions, software updates and information on best practices can all be found in the files. If you are unable to locate information regarding a specific subject, please feel free to Contact the Tracker Products Support Team or by calling (866) 438-6565. We're always happy to help with any questions you might have.

General User Information

Frequently Asked Questions

Administrator Information

  • Introduction, Submitting a Support Ticket, and General Information - Overview
  • Before logging in for the first time - Overview, and Logging into SAFE (Shared Archive For Evidence) Overview,
  • User Lockout - Overview, and AgencyOrg Account Disabled - Overview
  • Case Level Permissions - Overview
  • Settings \ Organization \ Tab - Overview, Required Case, Item, and Person Form Tabs - Overview,
  • Settings \ Organization \ Item, Media, Notes, Custody, Checkout Reasons, Disposal Methods, Case Offense, and Person Types Tabs - Overview,
  • Settings \ Organization \ Announcements Overview, Translation Overview, Required Fields Overview, On-Premise File Servers Overview, and IP Whitelisting Overview
  • Settings \ Organization \ Auto Disposition Tab - Overview
  • Settings \ Offices - Overview
  • Settings \ Storage Locations \ Sorting Imported Storage Locations - Overview
  • Settings \ Storage Locations \ Adding, Editing, Creating & Printing Labels for Storage Locations - Overview
  • Settings \ Custom Data (Forms) - Overview
  • Settings \ Permission Groups - Overview, Office Based Permissions - Overview, and Location Based Permissions - Overview
  • Settings \ User \ Admin - Overview, and User Groups - Overview
  • Settings \ Data Import - Overview, and Importing Data - Details
  • Settings \ Sessions - Overview, and License Allocations - Overview
  • Settings \ Tags - Overview
  • Settings \ Report Builder \ Creating Reports - Overview, Creating Labels - Overview, and Cloning Forms, Labels, and Reports - Overview
  • Discrepancy Reports - Overview, and Creating a Manual Inventory Report from an Item Search - Overview
  • Logging Out of the software (Shared Archive For Evidence) - Overview

System Updates

Training Videos

  • Advanced Searching, Tasks, Security Options (IP Whitelisting, MFA), Media and On-Premise File Servers, and Automatic Disposition Index of Links

Technical Information