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SAFE Documentation Wiki

Overview

This documentation is designed to improve your overall experience with Tracker Products SAFE tracking software. Installation guides, suggestions for performing common functions, software updates and information on best practices can all be found in the files. If you are unable to locate information regarding a specific subject, please feel free to Contact the Tracker Products Support Team or by calling (866) 438-6565. We're always happy to help with any questions you might have.

General User Information

Administrator Information

  • Introduction, Submitting a Support Ticket, and General Information - Overview
  • SAFE Quick Start Guide - Overview
  • Before logging in for the first time - Overview, and Logging into SAFE (Shared Archive For Evidence) Overview,
  • Case(s) Reassignment when an Employee leaves - Overview, and Employee Name Change (Marriage) - Overview
  • Merging two Persons - Overview
  • Settings \ Organization \ Tab - Overview, Required Case, Item, and Person Form Tabs - Overview,
  • Settings \ Organization \ Item, Media, Notes, Custody, Checkout Reasons, Disposal Methods, Case Offense, and Person Types Tabs - Overview,
  • Settings \ Organization \ Announcements Tab - Overview, Translation Tab - Overview, Field Settings Tab - Overview, and On-Premise File Servers Tab - Overview
  • Settings \ Organization \ IP Whitelisting Tab - Overview, Auto Disposition Tab - Overview, and Allowed Media File Extensions Tab - Overview
  • Settings \ Organization \ Verification Settings Tab - Overview, Expected Return Date Notifications - Overview, and Mass Update User Settings - Overview
  • Settings \ Offices - Overview
  • Settings \ Permission Groups - Overview, Office Based Permissions - Overview, and Location Based Permissions - Overview
  • Settings \ User Groups - Overview
  • Settings \ User Admin - Overview
  • Settings \ Sessions - Overview
  • Settings \ License Allocations - Overview
  • Settings \ Workflows - Overview
  • Tools \ Storage Locations \ Sorting Imported Storage Locations - Overview
  • Tools \ Storage Locations \ Adding, Editing, Creating & Printing Labels for Storage Locations - Overview
  • Tools \ Storage Location Move (also a Container Move) - Overview
  • Tools \ Report Builder \ Creating Reports - Overview, Creating Labels - Overview, and Cloning Forms, Labels, and Reports - Overview
  • Tools \ Custom Data (Forms) - Overview
  • Tools \ Tags - Overview
  • Tools \ Discrepancy Reports - Overview, and Creating a Manual Inventory Report from an Item Search - Overview
  • Tools \ Random Audits - Overview
  • Tools \ Data Importer - Overview, and Importing Data - Details
  • Logging Out of the software (Shared Archive For Evidence) - Overview

Mobile App Information

  • Mobile App System Updates - Details
  • Downloading and Logging into the SAFE Mobile App - Overview
  • Mobile App Barcode Scanner Page - Overview
  • Scanning Item Barcodes - Overview
  • Performing Transactions - Overview
  • Scanning a Storage Location / Container Barcode - Overview
  • Other Functions of the SAFE Mobile App - Overview
  • Finding a Case - Overview

Frequently Asked Questions

  • See some of the most common questions we get.
  • Not getting SAFE Emails? - Overview
  • Technical overview of the Login Email Warning - Overview
  • How to Clear your Cache and perform a Hard Reload - Overview

System Updates

  • Version 95 & 97, To be Released on 8/2/21 - Details forthcoming
  • Version 93 Hotfix, Released on 5/26/21 Details
  • Version 93 Hotfix, Released on 4/20/21 Details
  • Version 93, Released on 4/16/2021 Details
  • Version 92 Hotfix, Released on 3/19/2021 Details
  • Version 92 Hotfix, Released on 3/11/2021 Details
  • Version 92, Released on 2/17/2021 Details
  • Version 91 Hotfix, Released on 2/12/2021 Details
  • Previous System Updates Details

Training Webinars

  • 8/22/2018 - SAFE - Account usage, Contains option, Merging Persons, grid view customization, Tabs (meaning of numbers),
    What are Tags and why should I use them, Storage Locations only show what a User has access to, and the meaning of SAFE

  • 9/12/2018 - Customization - Disabling standard fields, Translation file, changing standard drop downs, Custom Data (Forms) vehicle example,
    Can I really collect too much data?, Question: Setup for Make, Model and SN, grid customization, reporting, and questions

Technical Information

Legal Information